BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
if we pledge when are we charged for our order?
The great thing about BackerKit is that you will not be charged unless we are successful in reaching our initial funding goal, and only after the campaign has ended. This allows for ample time fo you to alter/change your pledge your cancel it before the campaign ends.
What happens if what we want isn't unlocked?
While we hope to unlock all stretch goals we realize that this is something that can happen! If the particular item you are pledging for is not unlocked by the time our campaign is coming to an end you can cancel your pledge altogether and not be charged. We recommend you check out the project periodically to ensure the items you're looking for are unlocked! We also send updates to let everyone know when items are unlocked/funding goals are achieved.
I can't afford this now, but will you offer them in the future?
We definitely hope to offer all items after the campaign ends on our website, or in person at various conventions! Retail is often limited, and pricing may be different but we will inform all those who are interested of when items are listed on our website after backers orders have been fulfilled.
Refund/Cancellation Policy
1. Refund and Cancellation Policy During Campaign We understand that backers may need to make changes or reconsider their support during the campaign. Therefore, we offer the following options: Changing Pledge Levels: Backers can freely change their pledge levels at any time before the campaign ends. Simply log into your BackerKit account, navigate to your pledge, and select the desired pledge level. Cancellation Requests: Backers may cancel their pledge at any point during the campaign. To cancel, go to your pledge details in BackerKit and follow the cancellation process. Please note: All changes or cancellations must be completed before the campaign concludes. Once the campaign ends, your pledge will be locked, and further changes will not be possible. 2. No Refunds After Campaign Ends Once the campaign officially ends, we will begin the process of production and fulfillment based on the funds collected and pledges made. Therefore: No Refunds: We are unable to issue refunds after the campaign ends. This policy is in place to ensure that the project can move forward smoothly with the planned budget and production schedule. No Cancellations: Cancellation requests cannot be accommodated after the campaign closes. Backers' contributions are crucial for the development and delivery of the project, and funds are allocated accordingly once the campaign is finalized. 3. Important Notes We recommend reviewing your pledge details carefully before the campaign ends to ensure accuracy. If you encounter any issues with your pledge or need assistance before the campaign concludes, please contact our support team at [insert support email/contact information] for help. We appreciate your understanding and support in making this project a reality. Your contributions help bring our vision to life, and we are committed to delivering a product that meets your expectations. Thank you for backing our project!