Fred Benenson
CREATOR
over 1 year ago
Project Update: Breadwinner Shipping News: International Challenges
Hello, my Breadwinner family around the globe,
I hope this message finds you well and as excited about our data-driven bread baking journey as I am. I wanted to address a matter that has come up from our international backers regarding customs fees.
International shipping, as many of you are aware, can be fraught with challenges. From the start, I made the decision to offer international shipping for Breadwinner because sourdough bread is a global passion, and I wanted to honor its rich history. This meant navigating the realities of higher shipping rates and customs fees - standard aspects of shipping internationally, albeit often unexpected ones.
I've tried several solutions to make this process as smooth as possible. Prior to switching to our current shipping partner, Passport, we attempted deliveries through standard DHL shipping. Unfortunately, several units got lost in customs, despite DHL generally being a tad cheaper. Passport promised 100% deliverability, which was an exciting prospect and I'm happy to say they quite literally appear to be delivering on that promise so far.
However, it's clear that the customs fees associated with Passport have taken some of you by surprise. For that, I sincerely apologize. Please know that these costs are not a price hike from our side, but rather standard international fees charged by customs. In many instances, I have absorbed some of the shipping costs to keep the prices as accessible as possible.
In light of your feedback, I've considered a couple of options to address your concerns:
I hope this message finds you well and as excited about our data-driven bread baking journey as I am. I wanted to address a matter that has come up from our international backers regarding customs fees.
International shipping, as many of you are aware, can be fraught with challenges. From the start, I made the decision to offer international shipping for Breadwinner because sourdough bread is a global passion, and I wanted to honor its rich history. This meant navigating the realities of higher shipping rates and customs fees - standard aspects of shipping internationally, albeit often unexpected ones.
I've tried several solutions to make this process as smooth as possible. Prior to switching to our current shipping partner, Passport, we attempted deliveries through standard DHL shipping. Unfortunately, several units got lost in customs, despite DHL generally being a tad cheaper. Passport promised 100% deliverability, which was an exciting prospect and I'm happy to say they quite literally appear to be delivering on that promise so far.
However, it's clear that the customs fees associated with Passport have taken some of you by surprise. For that, I sincerely apologize. Please know that these costs are not a price hike from our side, but rather standard international fees charged by customs. In many instances, I have absorbed some of the shipping costs to keep the prices as accessible as possible.
In light of your feedback, I've considered a couple of options to address your concerns:
- I could potentially offer DHL as a roll-the-dice alternative for future shipping. However, this would not apply to Breadwinners already en route, so if you've gotten your tracking number already, your unit has been shipped with Passport. While DHL is a bit cheaper, the potential for loss is higher and it's likely that customs fees would still apply. It's a gamble, but could be an option for those willing to take the risk.
- As a token of appreciation for your understanding and to make up for the surprise over the customs fees, I would like to offer any international backer an envelope of my dehydrated Breadberry sourdough starter sent with an international USPS stamp. This would be a roll-the-dice shipment, as we can't guarantee that every country's customs will accept it, but it's a small token we'd love to send your way. (Side note: if you've received your dehydrated Breadberry can you let me know? Since they were sent via regular postage, I don't have tracking visibility.)
Also, if you're still upset about the cost of shipping and customs fees, please feel free to email me directly. I value your feedback and would like to work with you individually to try and find a solution. This project is about making data-driven sourdough accessible and enjoyable for all, and I'm committed to doing what I can to make that happen.
The true challenge here lies not with Breadwinner, but with the complexities of international shipping and bureaucracy. We're navigating this together and I am grateful for your patience and understanding as we do.
If you wish to discuss this further or have other concerns, please feel free to reach out to me at [email protected]. I am here to listen and work on solutions. You're not just backers to me, but valued members of the Breadwinner community.
Thank you again for your support in making Breadwinner a reality.
Best,
Fred
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