BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Refunds
If your pins arrive damaged or fail to arrive at all, we will do our best to replace the order or offer a substitution or credit for other products wherever possible. Due to the nature of crowdfunding and the need for high-volume manufacturing, we cannot offer a refund of the charge itself. If you fail to complete your survey within 1 year of issuance, the order is forfeited. We cannot guarantee the retention of stock for the order past that date.
When will shipping be charged? How much will it cost? Is there VAT?
Shipping will be assessed and charged in a post-project survey you will receive approximately 12 weeks after the project closes, once the pins have arrived with us so we can sort and grade them and then weigh them for accurate postal costs. We will endeavour to use the least expensive shipping method while including tracking and insurance where feasible to do so. Additionally, International backers are responsible for VAT where applicable.
I missed the pledge window! How can I get a pin?
If you weren’t able to pledge before the project’s deadline, we will continue to take orders through BackerKit's pre-orders interface after the project closes until the rewards are ready to ship, and then through our website beyond that.