BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

When will shipping be charged? How much will it cost? Is there VAT?

Shipping will be charged after the campaign in the Backer surveys, once pins are in hand and ready to deliver. Shipping will depend on current rates to your location when the items are ready to mail. Any VAT is currently the buyer's responsibility.

Can I pick up my pins in person?

If you are Bay Area, California local, or plan to meet us at a convention we will be present at, YES. Please reach out post-campaign to make arrangements.

Refunds

No refunds will be afforded once pins are placed into production, as funds will have been used to produce the items in question.

I missed the pledge window! How can I get a pin?

We will have a preorder store up on BackerKit until pins are ready for shipment. After this, pins may be purchased in person at events, or through our website foolsmoon.ca

Can't find an answer to your questions?