BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
I'm moving soon! Can I change my address?
You sure can! You can edit your survey responses by logging into BackerKit. You can change rewards, add-ons, and addresses. I lock addresses pretty close to when rewards ship, so if you need to change your address and they are already locked, you should contact me AS SOON AS POSSIBLE and I'll see what I can do. https://help.backerkit.com/article/638-how-do-i-update-my-shipping-address
Help! I can't find my survey!
Don't worry about it! Here's a link to help you get sorted 'n on the right track! https://help.backerkit.com/article/494-494
I don't understand the process and could use a hand!
Here's a really good link for you to poke through. If you need help navigating your pledges, your surveys, your addresses, your payment information, or anything else, please look here before contacting me or BackerKit Support! We're happy to help, of course, but this may help you find the answer much faster! https://help.backerkit.com/category/604-survey
Are you open to wholesale orders?
If you're interested in stocking items from Pond's Teahouse & Gardens, please contact me at [email protected] (since BackerKit doesn't have a messaging system here)! I'd love to chat!