@Hkap For sure, the vast majority of purchases people make are not critical for their lives, but I'm not seeing how that would justify poor communication or planning.
Yes, this may be a trivial purchase for you and I, but I don't presume that is the case for everyone. No doubt for some it was their single luxury they saved for and allowed themselves last year, or a gift for a loved one they assumed would arrive in time for the holidays.
One of the direct consequences is people being frustrated and asking for clarity. When a small business starts acting like a corporation, prioritizing sales numbers over customer satisfaction, fans start acting like customers.
At the end of the day, no one is going to be harmed by not receiving their books on time. Much as no one will be harmed by my making this comment. The trivialization swings easily both ways.
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@Hkap For sure, the vast majority of purchases people make are not critical for their lives, but I'm not seeing how that would justify poor communication or planning. Yes, this may be a trivial purchase for you and I, but I don't presume that is the case for everyone. No doubt for some it was their single luxury they saved for and allowed themselves last year, or a gift for a loved one they assumed would arrive in time for the holidays. One of the direct consequences is people being frustrated and asking for clarity. When a small business starts acting like a corporation, prioritizing sales numbers over customer satisfaction, fans start acting like customers. At the end of the day, no one is going to be harmed by not receiving their books on time. Much as no one will be harmed by my making this comment. The trivialization swings easily both ways.