BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Will you be shipping internationally/to the UK?
Yes! But please be aware that VAT is NOT covered so you will be responsible for paying these fees when your plush enters the country. I am not responsible for packaged returned to sender or discarded due to unpaid VAT fees.
How do I qualify for cross collab incentive with Critterfolk Plushies?
If you back my campaign and the Critterfolk Plushies campaign before both campaigns end, then you will qualify for our special cross collab incentive. Link to Critterfolk Plushies campaign: https://www.backerkit.com/c/projects/critter-valley/critterfolk-plushies?ref=circus-sweeties-faq
Do you offer refunds?
If the plushies have not yet gone into production, you're welcome to contact me at [email protected] to request a refund. After the plushies have entered production, I can no longer offer refunds due to the funds raised being used to purchase the various campaign rewards.
Will I be able to purchase a Circus Sweetie after the campaign ends on November 1st?
Yes! If we are successfully funded, there will be a preorder store after the campaign ends where you can purchase all unlocked items. The time period that the preorder store will be open for is still to be determined, but likely an additional few weeks minimally.
When will the Circus Sweeties ship?
The short answer to this question is: I don't know! The longer answer is, it highly depends on a number of variables. How big the campaign is, how long the plushies are in production, how long they take to reach me after they leave the factory, and so on. Please see the main campaign page for my best guess as to when your plush will ship, but also be aware this estimate is just that-- a guess. As production progresses and I get a better idea of how long everything will take, I'll be able to share a more accurate timeline and can adjust the estimated delivery date accordingly.
I backed both Circus Sweeties and Critterfolk. How do I claim my free collab rewards?
Collab stickers will be added to your order automatically after both campaigns have ended and surveys go out, so there's nothing special you need to do. If you notice your reward is missing, however, please reach out to BackerKit Backer Support using Need Help? link on the survey to have this corrected!
I will be moving before rewards are scheduled to ship. Can I change my address?
Yes! You can edit your survey responses at any time by logging into your BackerKit account. This includes your pledge level, add-ons, and address. Addresses are set to lock shortly before rewards ship, usually about a week or two in advance.
I have another question not listed here. How do I get in touch with the creator?
If your question relates to the BackerKit website, such as a glitch or malfunction, please reach out to [email protected] for help. For all other questions you can contact me (Charmsey!) directly at [email protected] and I will do my best to respond to your inquiry within 48 hours.