Central Michigan University Press
CREATOR
3 months ago
Project Update: E2E Surveys are Coming Soon!
Hello everyone! We are reaching out to give the low down on our Backerkit surveys, which will be coming soon. These surveys are important because they allow you to finalize your shipping information, include any add-ons you want as part of your pledge, and collect payment information for add-ons and, eventually. shipping fees. While production continues to proceed accordingly, we're also getting all our ducks in a row for fulfillment.
When Are Surveys Coming?
First, the timing: surveys will go live a few days after we launch our smoke test (where we send out surveys to a small subset to check for errors or other issues). Right now, the plan is to initiate the smoke test on Monday, September 30. Assuming the smoke test goes ok, the remaining surveys will roll out after that in batches starting on Wednesday, October 2 until all are in the wild!
First, the timing: surveys will go live a few days after we launch our smoke test (where we send out surveys to a small subset to check for errors or other issues). Right now, the plan is to initiate the smoke test on Monday, September 30. Assuming the smoke test goes ok, the remaining surveys will roll out after that in batches starting on Wednesday, October 2 until all are in the wild!
Where Is the Survey Coming From?
Our backend fulfillment partner is Backerkit (naturally), so your survey email will come from them.
Our backend fulfillment partner is Backerkit (naturally), so your survey email will come from them.
How Do You Complete the Survey?
You don’t need to create a BackerKit account to fill out your survey (although you already have one from when you backed the campaign...on Backerkit). When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like.
Why Aren't Shipping Fees in Backerkit Yet?
Due to the volatility of shipping prices globally right now, shipping fees for this project will be calculated at a later date once we have the best estimates for everyone. We plan to enter & charge backers for shipping a month before fulfillment when we have better estimates of what it will cost to ship backers rewards. We will alert backers when shipping costs are finalized & before we charge your cards in your BackerKit survey, so that you can review the charges. For US domestic shipping, we still expect final shipping costs for a single copy of the game to be between $12-$15 total. For international backers in the UK and EU, we anticipate being able to offer customs friendly shipping rates through our fulfillment partner in the UK, but those rates are not locked in yet. Everywhere else in the world, shipping will be much higher than the base US cost. This is just the reality of global shipping right now (which we are finding out once again as we get fulfillment ramped up for Five Hundred Year Old Vampire right now).
You don’t need to create a BackerKit account to fill out your survey (although you already have one from when you backed the campaign...on Backerkit). When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like.
Why Aren't Shipping Fees in Backerkit Yet?
Due to the volatility of shipping prices globally right now, shipping fees for this project will be calculated at a later date once we have the best estimates for everyone. We plan to enter & charge backers for shipping a month before fulfillment when we have better estimates of what it will cost to ship backers rewards. We will alert backers when shipping costs are finalized & before we charge your cards in your BackerKit survey, so that you can review the charges. For US domestic shipping, we still expect final shipping costs for a single copy of the game to be between $12-$15 total. For international backers in the UK and EU, we anticipate being able to offer customs friendly shipping rates through our fulfillment partner in the UK, but those rates are not locked in yet. Everywhere else in the world, shipping will be much higher than the base US cost. This is just the reality of global shipping right now (which we are finding out once again as we get fulfillment ramped up for Five Hundred Year Old Vampire right now).
How Long Do You Have to Complete the Survey?
Surveys will be live until December 2, 2024, after which we will close surveys to begin ramping up to fulfillment later in the winter/spring, so you will have plenty of time if you don't get to it right away. Also, after you respond to your survey, you can go back later and change your responses at any time before we close the surveys.
Surveys will be live until December 2, 2024, after which we will close surveys to begin ramping up to fulfillment later in the winter/spring, so you will have plenty of time if you don't get to it right away. Also, after you respond to your survey, you can go back later and change your responses at any time before we close the surveys.
How Do You Access Your Survey After Completion?
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://eyeball-to-eyeball.backerkit.com/.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://eyeball-to-eyeball.backerkit.com/.
What If You Don't Receive the Survey Email?
Beyond checking the spam or junk folder in your email, there are two other steps to check if you do not receive a survey email.
Beyond checking the spam or junk folder in your email, there are two other steps to check if you do not receive a survey email.
First, if you used your Facebook credentials to log in to your crowdfunding account, the BackerKit survey is sent to the email address associated with your Facebook account. If you have another email address that you prefer to use, please contact support at https://eyeball-to-eyeball.backerkit.com/faq.
Second, after surveys are sent, if you did not receive the email, and you Signed in with Apple ID, your email address might be a private relay email address. We can help locate your survey and update your email address, please message us or post a comment with your Backer ID or Pledge # found on your confirmation. You can learn more about your email hiding for your Apple ID here.
Preorder Store, What's That?
We also want to pass along to you that the Preorder Store for the Eyeball to Eyeball campaign is open and available. For backers, you do not need to worry about this. You will finalize your orders through the Backerkit survey, but if you know anyone who you think would enjoy the game, you can point them at the Preorder Store here:
https://eyeball-to-eyeball.backerkit.com/hosted_preorders
https://eyeball-to-eyeball.backerkit.com/hosted_preorders
We'll be in touch again soon to let you know when the smoke test is starting.
Stay on the brink, everyone!
Stay on the brink, everyone!
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