Project Update: Frustrating Update
Hello friends,
I'm unfortunately here with a frustrating update.
It's come to my attention that my sales rep is no longer with my pin manufacturer. We've been assigned a new sales rep, and I'm pretty sure I've overwhelmed the poor woman. :(
Between comic Kickstarters, Pintopia, and another campaign, we've a number of pending pin designs. I submitted each order via email, separate emails, and it seems details got crossed on their end. Although I diligently kept each order on its own email chain, my comic pins came back with a numbered backstamp instead of our logo, and my dice pins came back with the Modern Medusa plating options. (Shiny silver instead of dual plating.)
After weeks of back and forth, trying to straighten out all the details, I've come to the decision to cancel all my pending orders and start over from fresh. Submitting, proofing, and approving one design at a time.
This is proving to be a long a grueling process that I'm still in the middle of. However, a) our manu does good work, so I know we'll be happy with the quality and look of the pins, and this is still (probably) faster than finding and vetting another manufacturer and b) we'll know each pin is made correctly without error.
I'm frustrated with this setback, but at least things are moving in the right direction again. I appreciate all your support and your patience as I work through this. I'm really hoping to have a positive update soon.
I'm unfortunately here with a frustrating update.
It's come to my attention that my sales rep is no longer with my pin manufacturer. We've been assigned a new sales rep, and I'm pretty sure I've overwhelmed the poor woman. :(
Between comic Kickstarters, Pintopia, and another campaign, we've a number of pending pin designs. I submitted each order via email, separate emails, and it seems details got crossed on their end. Although I diligently kept each order on its own email chain, my comic pins came back with a numbered backstamp instead of our logo, and my dice pins came back with the Modern Medusa plating options. (Shiny silver instead of dual plating.)
After weeks of back and forth, trying to straighten out all the details, I've come to the decision to cancel all my pending orders and start over from fresh. Submitting, proofing, and approving one design at a time.
This is proving to be a long a grueling process that I'm still in the middle of. However, a) our manu does good work, so I know we'll be happy with the quality and look of the pins, and this is still (probably) faster than finding and vetting another manufacturer and b) we'll know each pin is made correctly without error.
I'm frustrated with this setback, but at least things are moving in the right direction again. I appreciate all your support and your patience as I work through this. I'm really hoping to have a positive update soon.
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