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First off, sorry this isn't in the previous thread, my phone wont let me message there for some reason. Anywho, I checked in with Backerkit Support again just in case they forgot to get back to me and this is responce I got (I hope copy / pasting this will work) "Thank you for your patience while we’ve been trying to contact the project team. Unfortunately, despite our efforts, we have been unable to reach the creator after multiple attempts. At this stage, the best course of action is to report the project to our Trust and Safety team. You can do this by using the "Report this project" link located at the very bottom of the project page on BackerKit. When submitting the report, please include as much detail as possible, such as: If and when you previously reached out to the creator The last time you received communication from the creator Details about your pledge and any relevant information We understand how frustrating this situation is, and we take these matters seriously to maintain the integrity of our platform. However, please note that as a separate entity from the creator, we are unable to process cancellations or refunds. While we facilitate communication and project support, funds are managed by the creator directly. If we receive any updates from the creator, we will let you know immediately. Thank you for your understanding, and we apologize for the inconvenience." TLDR: Backerkit Support has tried to contact the sellers and can not reach them. Backerkit suggests we report to project and include as many details as possible. Thats all I've got for y'all, I wish it was better news.
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I opened an inquiry with Backerkit Support, I'm hoping that they are able to help us out with getting answers. I'll comment on this post when I hear back from them.
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I thought these would be shipping by the end of August. Has anyone heard from the creator?
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Previously backed this creator's crowdfunding project
Hello ;) Trying to confirm I sent my photos to the correct address and they were received. Help please, thank you so much. Appreciate your time.
Project Update: Send Us Your Photos!
Please Read:
- Larger or higher resolution photos work best but send in what you have and if we can't work with it, we'll let you know.
- If you want a full body plushie and part of the photo doesn't work we'll suggest doing the head only or ask you for a different photo.
- If you got multiple plushies, please let us know which photo is for the 6" and which is for the 12".
- Please email us if you have any questions.
We'll send out a survey this coming week to gather your address.
Thank you again, we're excited to make these for you!