Backer FAQ

Where do I sign in to confirm my info for a project I backed? Do I sign into BackerKit.com?

As a backer, you will sign into your backed project’s BackerKit URL (xxx.backerkit.com). For example: https://testkit.backerkit.com. The link is provided to you in the BackerKit invite email that your project creator has sent to you. Backerkit.com is for project creators.

Does BackerKit charge project backers money to use this tool?

Nope! BackerKit is FREE to use for all backers of any project!

What is “Pledge Credit”?

Pledge Credit is the extra money you added on top of the pledge level tier you selected for the project you backed. For example, if you donated $300 at the “Pledge $200 or more” tier, you will have $100 of extra pledge credit to use in selecting add-ons BackerKit.

When can I use my “Pledge Credit”?

You can use your Pledge Credit when you sign up for BackerKit. There may be some situations where some project creators have decided that they want to make this available to their backers later on in their rewards shipping schedule. Please check with the project creator’s updates on their project's updates page, and/or your email inbox.

Do I have to use all of my “Pledge Credit”?

No, you don’t have to. Whatever dollar amount in Pledge Credit you decide not to use will just be donated to the project!

I don’t see the add-ons my backed project says that they are offering. Is there something wrong?

It is possible that your project creator has decided to make their add-ons available later in their rewards shipping schedule. Please check with the project creator’s updates on their Kickstarter updates page, and/or your email inbox. If not, please contact us immediately using the form below.

I purchased more add-ons. When does my credit card get charged?

Once you enter your credit card, it will be keep on file, but will not be charged until after the project creator locks down the project in BackerKit. You can update your cart and adjust your purchased dollar amount any time you want before the project creator decides to ship.

I am an international backer who has already added money for international shipping when I pledged during the campaign. Is there anything else I need to do to ensure the project creator knows I have already added money for international shipping?

Some project creators will handle shipping differently, so please look out for any updates they may have posted, otherwise, you have nothing to worry about! You will see your reward tier (or any add-ons) reflecting the full ‘International’ price for your reward, so if you pledged the right amount on Kickstarter, you should see everything go smoothly. If you need to add more for international shipping, go right ahead and put your credit card information, and we will charge the difference when we ship you your items.

I am an international backer who has not paid for international shipping yet. How do I take care of this?

If you are an international backer, BackerKit should show the the international price for your reward. This way, when you log in, you should see the amount you need to add. Go ahead and enter your credit card information, and we will charge the shipping difference when we are ready to send you your items.

I donated to a project that has keys as rewards. How do I use them?

Please check with the creator of the project you backed, their Kickstarter updates page, and/or your email inbox. Thanks!

Do you work with all crowdfunding platforms?

BackerKit currently works with the Kickstarter, Indiegogo, Crowdtilt, and Crowdtilt Open platforms, however, we want to help project creators everywhere! If there is a project you love that you'd like to see use BackerKit, please send us an email. The more requests we get, the faster we will build.

Have a question that wasn't answered here?

Your BackerKit experience is very important to us—please contact us with any problems, questions or feedback!